Terms of Service

1. Business-to-Business Services

Covered Bridge Brands provides marketing, customer-acquisition, advertising, automation, artificial-intelligence, customer-relationship-management, and related services primarily to businesses and organizations.

Our services may include, depending on the package or engagement:

• Digital advertising
• Marketing campaigns that help prospective customers discover and contact businesses
• Website and landing-page development
• Search and local marketing
• Google Business Profile and local SEO services
• Social media marketing and management
• Prospective-customer follow-up and communication automation
• CRM setup and management
• Appointment scheduling systems
• Email and text-message marketing
• AI-assisted communications and automation
• Marketing strategy and consulting
• Reporting and analytics
• Other marketing or technology services agreed upon with a client

The specific services provided to a client will be determined by the applicable proposal, service agreement, order, statement of work, subscription, or other written agreement.

2. Website Use

You may use this website for lawful business and informational purposes.

You agree not to:

• Use the website for unlawful purposes;
• Attempt to gain unauthorized access to the website, its systems, or another user's information;
• Interfere with the operation or security of the website;
• Introduce malicious software, code, or other harmful material;
• Scrape, copy, reproduce, or systematically extract website content without permission;
• Impersonate another person or business; or
• Use information obtained through the website in a manner that violates applicable law.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect the website, our business, our users, or others.

3. Services and Results

Covered Bridge Brands provides marketing services intended to help businesses improve how they attract prospective customers, manage inquiries, follow up, and acquire customers.

Marketing performance depends on many factors, including the client's industry, geographic market, offer, pricing, competition, advertising budget, sales process, responsiveness, customer demand, market conditions, and other factors outside our control.

We do not guarantee any particular number of inquiries, appointments, customers, sales, revenue, return on investment, search ranking, advertising performance, or other business result unless a specific written agreement expressly provides otherwise.

Any examples, case studies, testimonials, projections, estimates, or descriptions of potential outcomes are provided for informational purposes and should not be interpreted as a guarantee of future performance.

4. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information reasonably necessary for us to provide services.

Clients are also responsible for:

• Reviewing and approving advertising materials where requested;
• Providing accurate business information, offers, pricing, and service descriptions;
• Maintaining appropriate access to business accounts and platforms;
• Responding appropriately to inquiries and prospective customers;
• Complying with laws and regulations applicable to their business and industry;
• Obtaining any licenses, permissions, disclosures, or consents required for their business activities; and
• Ensuring that information and materials supplied to Covered Bridge Brands may lawfully be used for the purposes requested.

Covered Bridge Brands may rely on information and instructions provided by the client.

5. Advertising and Marketing Compliance

Clients remain responsible for ensuring that their products, services, offers, pricing, claims, promotions, and business practices comply with laws and regulations applicable to their businesses.

Covered Bridge Brands may assist with marketing execution, but the client remains responsible for the accuracy and legality of claims concerning its own products or services unless otherwise expressly agreed in writing.

Covered Bridge Brands may decline to create, publish, distribute, or continue advertising or marketing content that we reasonably believe may violate applicable law, platform rules, or our internal policies.

6. Third-Party Platforms and Services

Our services may depend on or integrate with third-party platforms and services, including advertising platforms, search engines, social-media platforms, CRM systems, communication providers, scheduling systems, analytics services, artificial-intelligence services, hosting providers, payment processors, and other technology providers.

Third-party services are controlled by their respective providers and may change their pricing, policies, functionality, availability, or technical requirements.

Covered Bridge Brands is not responsible for outages, policy changes, account restrictions, suspensions, algorithm changes, technical failures, or other actions or limitations imposed by third-party providers.

Where a client's services depend on a third-party account, the client remains responsible for maintaining that account and complying with the third party's applicable terms and policies.

7. Artificial Intelligence and Automation

Covered Bridge Brands may use artificial-intelligence systems, automation tools, software agents, and other technology in providing services.

AI and automated systems may be used for purposes such as content creation, assessing prospective customers' needs and service fit, customer communications, scheduling, data organization, analysis, workflow automation, and other marketing functions.

AI-generated or AI-assisted content may require human review and may contain errors or inaccuracies. We may use reasonable processes to review or monitor AI-assisted outputs, but we do not guarantee that all AI-generated content or outputs will be error-free.

Clients remain responsible for reviewing and approving materials when approval is requested and for ensuring that information used in their marketing is accurate and appropriate for their business.

8. Communications and Consent

By submitting information through this website, you may request that Covered Bridge Brands contact you regarding your inquiry or requested services.

We obtain appropriate consent for marketing communications as required by applicable law. Email and text-message communications may use automated delivery tools, subject to the applicable consent and communication preferences.

The scope of any consent you provide is governed by the disclosures presented at the time you opt in and by applicable law.

Text messages from our SMS marketing program are sent by COVERED BRIDGE BRANDS LLC. If you explicitly opt in through our website chat widget, you may receive promotional offers, discounts, and service updates by text message. Submitting an inquiry or providing a telephone number does not, by itself, enroll you in SMS marketing. Consent to receive marketing text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

You can cancel the SMS service at any time. Just text "STOP" to 814-893-1075. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Carriers are not liable for delayed or undelivered messages.

You may request that we stop contacting you by telephone by asking us not to call you or by contacting us using the information in the Contact section below.

Commercial email communications will be handled in accordance with applicable law, including applicable requirements concerning identification and opt-out requests.

If you have any questions regarding privacy, please read our Privacy Policy.

9. Intellectual Property

Unless otherwise agreed in writing, the Covered Bridge Brands website and its contents, including text, graphics, logos, designs, photographs, videos, software, layouts, and other materials, are owned by or licensed to Covered Bridge Brands and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publicly display, sell, or create derivative works from our website content without our prior written permission, except as permitted by law.

Client-specific deliverables and ownership rights will be governed by the applicable client agreement or statement of work.

10. Client Materials

Clients retain ownership of materials they provide to Covered Bridge Brands, subject to any rights necessary for us to provide the requested services.

By providing materials to us, the client grants Covered Bridge Brands a limited license to use, reproduce, modify, distribute, and display those materials as reasonably necessary to provide the agreed services.

Clients represent that they have the necessary rights and permissions to provide those materials and authorize their use for the requested purposes.

11. Testimonials, Reviews, and Case Studies

Covered Bridge Brands may request permission to use client testimonials, reviews, business names, logos, photographs, campaign examples, or performance information for marketing or case-study purposes.

We will not represent that a particular client achieved results that the client did not actually experience.

Any use of client testimonials, endorsements, or case studies will be subject to applicable law and any permissions or agreements required.

12. Fees and Payment

Fees, payment terms, subscriptions, advertising budgets, cancellation provisions, and other financial terms will be established in the applicable proposal, service agreement, order, invoice, or other written agreement.

Unless otherwise stated in writing, third-party advertising spend, platform fees, software subscriptions, media costs, and other third-party charges are separate from Covered Bridge Brands' service fees.

Failure to make required payments may result in suspension or termination of services.

13. Cancellation and Termination

The cancellation and termination terms applicable to a client will generally be established in the applicable service agreement, subscription, proposal, or statement of work.

Covered Bridge Brands may suspend or terminate services if a client:

• Fails to make required payments;
• Provides materially false or misleading information;
• Uses services for unlawful purposes;
• Violates these Terms or an applicable service agreement;
• Requests conduct that Covered Bridge Brands reasonably believes may violate applicable law or platform rules; or
• Engages in conduct that materially threatens the security, reputation, or operation of Covered Bridge Brands or its systems.

Termination does not eliminate obligations that accrued before termination.

14. No Professional or Legal Advice

Unless expressly stated otherwise in writing, information provided by Covered Bridge Brands is for general marketing and business purposes and does not constitute legal, tax, accounting, financial, lending, medical, or other professional advice.

Clients should obtain advice from appropriately qualified professionals regarding legal, regulatory, financial, or other specialized matters applicable to their businesses.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the website and general information provided through it are provided on an "as is" and "as available" basis.

Covered Bridge Brands does not warrant that:

• The website will always be available or uninterrupted;
• The website will be error-free;
• Information on the website will always be complete or current;
• Third-party services will remain available or unchanged; or
• Marketing services will produce a particular business result.

Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Covered Bridge Brands, LLC and its owners, employees, contractors, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the website or services.

To the maximum extent permitted by law, Covered Bridge Brands' aggregate liability arising from a particular service engagement will not exceed the amount of fees actually paid by the client to Covered Bridge Brands for the services giving rise to the claim during the six-month period preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded.

17. Indemnification

To the maximum extent permitted by law, clients agree to defend, indemnify, and hold harmless Covered Bridge Brands, LLC and its owners, employees, contractors, agents, and service providers from claims, damages, liabilities, losses, costs, and expenses arising out of:

• Materials or information supplied by the client;
• The client's products, services, offers, or business practices;
• The client's violation of applicable law or third-party rights;
• The client's misuse of the services; or
• The client's breach of these Terms or an applicable service agreement.

18. Privacy

Our collection and use of personal information are described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

19. Changes to These Terms

We may update these Terms from time to time as our services, technology, business practices, or legal requirements change.

The "Last updated" date at the top of this page indicates when the latest version took effect.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

Changes to an existing client's services, pricing, or contractual obligations will be governed by the applicable client agreement.

20. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Any dispute arising from the use of this website or services will be subject to the applicable courts located in Pennsylvania, unless otherwise agreed in a written client agreement or required otherwise by applicable law.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

22. Entire Agreement

These Terms, together with our Privacy Policy and any applicable written service agreement, proposal, statement of work, order, or other written agreement between Covered Bridge Brands and a client, constitute the applicable agreement concerning the subject matter addressed therein.

If a written client agreement conflicts with these website Terms, the specific written client agreement will control with respect to the services covered by that agreement.

23. Contact

Questions regarding these Terms may be directed to us by email, telephone, or mail: