Privacy Policy

Information We Collect

When you submit information through our website, we may collect information such as:

• First and last name
• Business name
• Industry
• Phone number
• Email address
• Information you provide about your business or marketing challenges
• Information regarding your consent to receive telephone calls or text messages
• Other information you voluntarily provide through forms, scheduling tools, or communications with us

We may also collect basic technical information that browsers, hosting providers, analytics services, and similar technologies normally provide, such as device type, browser type, operating system, referring page, pages viewed, and approximate location based on an IP address.

How We Use Information

We may use information we collect to:

• Respond to your inquiry
• Understand your business needs
• Provide requested information
• Schedule strategy calls or other appointments
• Communicate with you about our services
• Communicate with you by telephone, email, or text message where permitted and where you have provided appropriate consent when required
• Maintain business and customer records
• Improve our website, services, marketing systems, and customer experience
• Operate marketing, customer-inquiry management, CRM, and automation services
• Evaluate and improve advertising campaigns that help prospective customers discover and contact businesses
• Provide services you request
• Protect the security and integrity of our website and systems
• Comply with applicable legal obligations
• Otherwise use information for purposes reasonably related to your inquiry or our business relationship with you

Telephone Calls, Text Messages, and Consent

Telephone-call and text-message consent is optional and is not a condition of purchasing any goods or services.

When you contact Covered Bridge Brands, LLC with an inquiry, we may respond by email or, if you provide your telephone number for a response, by a manual telephone call regarding your inquiry, requested services, scheduling, or related follow-up, subject to applicable law.

Submitting an inquiry or providing your telephone number does not, by itself, enroll you in SMS marketing. If you explicitly opt in through our website chat widget, you may receive promotional offers, discounts, and service updates by text message from COVERED BRIDGE BRANDS LLC. Consent to receive marketing text messages is optional and is not a condition of purchase. Our SMS program is described in our Terms of Service.

Email and text-message communications may use automated delivery tools, subject to your applicable consent and communication preferences.

Message and data rates may apply to text messages. Message frequency varies.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance with text messages.

You may request that we stop contacting you by telephone by asking us not to call you or by contacting us using the information provided below.

Opting out of text messages or telephone calls does not necessarily prevent us from communicating with you through another method you have provided, where permitted by law and where reasonably necessary to respond to your inquiry or maintain an existing business relationship.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Where applicable, Covered Bridge Brands maintains records of consent and opt-out requests for compliance and business-record purposes.

How We Share Information

We do not sell personal information.

The general sharing provisions in this section do not authorize sharing mobile information or SMS opt-in data and consent for purposes prohibited by the Telephone Calls, Text Messages, and Consent section above.

We may share information with service providers that help us operate and support our website and business. These providers may include companies that provide:

• Website hosting and infrastructure
• CRM and customer-management systems
• Scheduling and appointment services
• Email and text-message communications
• Telephone and communication services
• Advertising and customer-inquiry services
• Analytics and website-performance services
• AI and automation technology
• Data storage and security
• Other technology or business-support services

These service providers may process information on our behalf as reasonably necessary to provide their services.

We may also disclose information:

• When required by law, regulation, legal process, or governmental request
• To protect our rights, property, or safety
• To protect the rights, property, or safety of others
• To investigate or prevent fraud, abuse, security issues, or other unlawful activity
• In connection with a merger, acquisition, sale, financing, reorganization, or other business transaction involving Covered Bridge Brands, LLC

We do not authorize service providers to use information provided to us for their own independent marketing purposes where prohibited by applicable law or our agreements with those providers.

Third-Party Services

Our website and related services may use third-party technology and service providers, including forms, scheduling tools, website hosting and infrastructure, CRM platforms, analytics services, advertising platforms, AI and automation services, email providers, SMS providers, and telephone or communications platforms.

These providers may process information according to their own privacy policies and terms in addition to the practices described in this Privacy Policy. References to those policies and terms do not authorize Covered Bridge Brands to share mobile information or SMS opt-in data and consent for purposes prohibited by the Telephone Calls, Text Messages, and Consent section above.

We may also provide links to third-party websites or services for convenience. Those websites and services are not controlled by Covered Bridge Brands, LLC, and their privacy practices are governed by their own policies.

Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, tags, scripts, or similar technologies to operate the website, understand website usage, measure advertising performance, improve services, and support marketing activities.

The information collected through these technologies may include technical or usage information and may be associated with information you voluntarily provide to us.

When our cookie banner is displayed, you can choose Accept essential, Accept all, or Customize to select your cookie preferences. Accept essential selects necessary cookies; Accept all also allows optional categories, including analytics and advertising. You may also be able to control certain cookies and similar technologies through your browser or device settings. Disabling certain technologies may affect website functionality.

Retention and Security

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain business and customer records
• Maintain records of consent and communications
• Meet legal, regulatory, tax, or business obligations
• Resolve disputes
• Prevent fraud or misuse
• Protect our systems and business
• Fulfill the purposes described in this Privacy Policy

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, communication system, or method of storing information can be guaranteed to be completely secure.

Your Choices and Privacy Requests

You may choose not to provide information that is not necessary to submit an inquiry or use a particular service.

You may:

• Opt out of text messages by replying STOP
• Request that we stop contacting you by telephone
• Request information about personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information associated with your inquiry, subject to applicable legal and business requirements

Privacy requests may be submitted using the contact information provided below.

We may need to verify your identity before completing certain requests.

We may also retain information when required or permitted by applicable law, when necessary to maintain appropriate business records, or when reasonably necessary to protect our legal rights or interests.

Children's Privacy

This website is intended for businesses and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through this website.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, business practices, or legal requirements change.

The "Last updated" date at the top of this Privacy Policy indicates when the latest version took effect.

We encourage you to review this Privacy Policy periodically for changes.

Contact

Questions, privacy requests, or other communications regarding this Privacy Policy may be directed to us by email, telephone, or mail: